Manager, Technical Documentation
April 2022 - Present
Lead Technical Writer
May 2021 - April 2022
Technical Writer
July 2019 - May 2021
Leadership
- Hired and mentored a global team of full-time writers to support all Portworx product lines.
- Developed and taught docs-as-code/markdown contribution model, enabling cross-department collaboration shepherded by custom-built automated checks via GitHub Actions.
- Prototyped and co-developed an AI chatbot using a RAG model to assist with common queries and provide documentation links.
- Automated release notes process using generative AI, reducing pull request lifecycle by ~50%.
- Rolled out a content strategy supporting unique doc sets for dozens of platforms, then single-sourced content to prevent a 15x increase in article count.
Product Documentation
- Authored documentation and release notes for 88 Portworx Enterprise releases and hotfixes, spanning a $27M Series C through a $370M exit.
- Expanded Portworx documentation to multiple new product lines; launched PX-Backup 1.0 documentation and delegated further writing to a direct report.
Infrastructure
- Rearchitected docs.portworx.com to centralize content for a single-pane-of-glass experience, significantly reducing maintenance overhead.
- Built custom authoring tools with React (text variables, conditional content, link cards) to enhance documentation authoring.
- Developed a table automation tool to parse upstream source data for a CLI, automating reference generation and ensuring accuracy.
- Built a unified data parser for storing and pulling reference data into documentation, making reference data easier for contributors to find and maintain.
- Refactored search using Algolia InstantSearch, adding federated search across products with platform-specific filtering capabilities.